ERIC DUNCAN

Negotiated and optimized primary managed service provider (MSP) contracts, achieving over $900,000 in annual savings.

Architected and deployed a Software-as-a-Service (SaaS) Electronic Health Record (EHR) application for a county health department, reducing operational costs and eliminating asset, licensing, and security management burdens.

Streamlined Identity and Access Management (IAM) workflow from a multi-week, multi-user process to a single, automated operation using RESTful APIs, web-based forms, and PowerShell.

Oversaw the revision of internal policies and procedures, ensuring robust adherence to HIPAA, NIST, PCI, and HITRUST compliance frameworks.

Developed custom data analytics and automated revenue cycle data extraction, streamlining reporting and integrating disparate systems.

Delivered engaging instruction on critical business computing and cybersecurity topics to diverse groups of students.

Prepared students successfully for CompTIA CySA+, Security+, Linux+, Network+, and A+ Certifications, boosting their career readiness.

Guided students to achieve Axelos ITIL Foundation Certification, enhancing their professional qualifications.

Advised diverse clients on strategic IT infrastructure enhancements, optimizing system performance and reliability.

Conducted comprehensive security assessments and audits, identifying vulnerabilities and implementing robust protective measures.

Developed tailored IT solutions and compliance strategies, ensuring client adherence to industry best practices and regulatory standards.

Reduced redundant application costs and unstructured data storage by 50% through the implementation of an integrated enterprise-wide CRM, Service Desk, and Project Management suite.

Enhanced cybersecurity posture through expanded awareness training, system monitoring, and vulnerability management, resulting in reduced cybersecurity insurance premiums.

Designed and implemented a private cloud Disaster Recovery solution, enhancing organizational resilience and minimizing unscheduled downtime costs.

Led the development and deployment of a budget-neutral, multi-phased remote work infrastructure, ensuring secure business continuity during pandemic-induced disruption.

Optimized infrastructure budget by auditing license usage and decommissioning legacy systems, applying LEAN methodology to revise internal processes.

Established an organizational-wide Cybersecurity Council, enhancing enterprise-wide cyber risk identification, reporting, remediation, and mitigation.

Successfully managed a multi-year Microsoft 365 migration project, ensuring seamless transition and adoption.

Directed a comprehensive infrastructure reinvigoration project, encompassing new server architecture, storage, backups, and data center modernization.

Orchestrated collaboration between IT and Enterprise Risk and Compliance departments, auditing adherence to internal bank protocols and SOC (SSAE 16), PCI, SOX, GLBA, and EY compliances.

Implemented and maintained Data Loss Prevention (DLP) solutions across the North American region, safeguarding sensitive data.

Administered Tenable applications, bolstering the vulnerability management and remediation program.

Supervised the integration and continuous monitoring of RSA SIEM, enhancing security event management capabilities.